If you would like an exchange or if you are unhappy with your purchase, you can return it to us within 30 days of the invoice date, even if your cue has been chalked. If you are a USA customers and the order amount is over $100 we will send you a prepaid return shipping label upon request. To obtain a return shipping label, please use the contact form by clicking on the (?) Help button that is situated on the lower right corner of this page and provide us with your name and order number. The 30-Day guarantee does not apply to products that have been modified, misused, abused or improperly maintained.
Customized products are not eligible to be returned or exchanged, unless there is a manufacturing error or product defect. All customized products sales are final. If you receive a defective product, please contact us using our contact form (blue [?] button at the bottom right of this page) with details of the product and the defect. All defective products shall be subject to the Predator or Poison Warranty.
If you would like to return a product to us within 30 days of the invoice date, please fill out the Return Form that can be downloaded below. For USA orders that are less than 30 days from the shipping date, please use our contact form to request a return shipping label by clicking on the (?) Help button that is situated on the lower right corner of this page and provide us with your name and order number. Once you have received a return shipping label from us, please complete the 30-Day Return form and enclose it with the returned product(s). Please send us your cue or shaft either in its original shipping box, or in a tube or in a triangular box consistent with UPS/USPS guidelines to avoid damages. Avoid flat square boxes that can lead to further damage due to poor handling.
Your Poison cue and/or shaft is warranted for life against any manufacturer defect that does not include warpage, abuse or normal wear on replaceable items such as the tip, ferrule, finish, wrap and bumper. Poison will decide, solely at its discretion, which repairs will be made under the Limited Lifetime Warranty.
Before returning a product, please contact customer service and send us some pictures of the product using our contact form so we can attempt to evaluate the issue. To return your product, please complete the Repair/Warranty Return Form and enclose it with the returned product. Please send us your cue or shaft in a tube or in a triangular box consistent with UPS/USPS guidelines. Avoid flat square boxes that can lead to further damage due to poor handling. We also recommend that you insure your package for the suggested retail value in case it is damaged on its way back to us. If you provide us with an email address, we will notify you upon receipt of your returned product and provide a return date (valid warranty claims) or we will provide an estimate of repair charges and completion time (non-warranty claims).
International shipping charges vary from approximately $20 to $90 for one cue and international customers are responsible for the return shipping cost. You may wish to contact us before returning your cue to the U.S. If you have a question about repairs or are unsure about whether or not the needed repair will be covered by the Limited Lifetime Warranty, please contact us and we will be happy to help you. If you are concerned about the cost of international return shipping charges, please contact one of our international authorized dealers before purchasing as they can help you save on shipping costs if you initially purchase from them.