Welcome to the Poison Cues USA website, one of the Predator Group websites. Like the game of pool, this site has certain rules that you must follow during your visit ("Rules"). Please read these Rules carefully before beginning your tour. Most of all, have fun while you discover what Predator Group and its brands are all about.
Predator, Poison, and Uni-Loc are registered trademarks of Clawson Custom Cues, Inc. doing business as Predator Group. When we refer to "Predator Group", "we," "our" or "us," it means Predator Group and its brands. Predator Group's headquarters are located at 7255 Salisbury Rd, Suite 1, Jacksonville, FL, 32256, USA. Our telephone number is +1(904) 448-8748. Unless otherwise noted, these Rules apply to every website maintained by Predator Group, including but not limited to predatorgroup.com, predatorcues.com, poisoncues.com and uni-loc.com.
Predator Group reserves the right to revise these Terms and Conditions at any time by updating this page; however, any change to these after your last usage of the Site will not be applied retroactively. Please check back periodically for changes. Our Terms and Conditions were last updated on November 17, 2019. There have been no changes since that date. Your continued use of the Site following the posting of changes to these Rules will mean you accept those changes and that they apply to you.
Predator Group maintains this Site and its contents for your personal information, entertainment and education. You may view and download material displayed on the Site for your personal, non-commercial use only, provided you retain all copyright, trademark and other proprietary notices contained within the materials. You may not distribute, retransmit, republish, reuse, repost, or use the contents of this Site for public or commercial purposes, without Predator Group's prior written permission. You may not alter or interfere with the content or functioning of the Site, or "mirror" any content contained on this Site on any other server. The materials at this Site are copyrighted and any unauthorized use may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. If you breach any of these Rules, your right to use this Site will terminate automatically.
We currently only take orders for product that is in stock. In some cases where our inventory quantity may not be accurate, or one product in stock may be ordered by multiple customers almost at the same time, we may not be able to satisfy everyone. The first order placed will have the priority and we will contact the following customer(s) to find a solution. In the event where we cannot find a satisfactory solution for both parties, we reserve the right to cancel an order that the product is not available for and refund it.
Customized products are not eligible to be returned or exchanged, unless there is a manufacturing error or product defect. All customized products sales are final. If you receive a defective product, please contact us using our contact form (blue [?] button at the bottom right of this page) with details of the product and the defect. All defective products shall be subject to the Predator or Poison Warranty.
Occasionally, an item offered for sale on our Site may be mispriced. We apologize for these errors and we will correct them when discovered. Predator Group reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. In the event that your credit card has been charged for the purchase and your order is cancelled, Predator Group will issue a credit to your credit card account in the amount of the charge. You should check with your bank or credit card provider to determine when the credit will be posted to your account. All pricing and offers are subject to change without notice.
While not common, shipping problems can occur. If you have a problem with your order that is related to shipping, please contact the fulfillment partner included in your shipping confirmation contact us via the blue Help button that is at the bottom right of this screen, or call us toll free at +1-888-314-4111 (International +1-904-448-8748). If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Customer Service Representative with Predator Group or our fulfillment partners will have to process a damage claim with the shipping provider, have the damaged merchandise picked up from your location and give you further instructions to receive a replacement. Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Predator Group can do nothing to prevent this from occurring. Additional shipping information can be found on the Payment and Shipping page.
Import taxes and duties vary from country to country and may be required by the country you live in. These are not included in our shipping prices that only cover the shipping cost. You are responsible for paying import taxes and duties upon receipt if applicable.
Even though we are investing regularly in updates and Site security for your benefit, Predator Group does not warrant or represent that the content of the Site is accurate, or that the Site's operation will be error-free or uninterrupted, or that it will be free of viruses or other harmful components. The use of this website is at your own risk. Predator Group does not represent or warrant that your use of materials displayed on this Site will not infringe rights of third parties. Information published on this website may refer to products or services that are not available in your country. Without limiting the foregoing, the Site is provided "AS IS" and without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions may not allow exclusion of implied warranties, so some of the above exclusions may not apply to you.
The copyright in all content provided on this Site, including copy and images, is held by Predator Group or by the original creator of the content. Except as provided in these Rules, such content may not be reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Predator Group or the copyright owner. If you are an owner of intellectual property who believes your intellectual property has been improperly posted or distributed via this website, please notify Predator Group immediately.
The trademarks, service marks and logos ("Trademarks") used and displayed on this Site are registered and unregistered Trademarks of Predator Group and others. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site, without the written permission of the Trademark owner. Predator Group aggressively enforces its intellectual property rights to the fullest extent of the law. A list of U.S. Trademarks owned by Predator Group follows.
The following marks and phrases, among others, are trademarks of Predator Group: Predator, Poison, Uni-Loc, Radial, Revo, 314, Z, and P3.