As a manufacturer of high-quality billiards products, Poison Billiards (Poison) is committed to the performance and durability of its products. To protect your investment, Poison offers a Limited Lifetime Warranty against manufacturing defects on eligible products to include Poison cues and shafts. Poison cue cases are warranted against defects in material and workmanship for a period of one (1) year. Eligible products exclude replaceable parts such as tips, ferrules, finishes, wraps and bumpers. If you ever experience a problem with your billiard equipment that you believe is covered under warranty, please return your product to us and/or contact us using our contact form. Please note that this warranty does not cover problems resulting from warpage (except for REVO shafts), abuse, or normal wear and tear.
Poison warrants solely to the original purchaser of the eligible product, for as long as he/she may own it, that it shall be free from defects in materials and workmanship under normal use. The Limited Lifetime Warranty and warranty is non-transferable and does not apply to asserted defects resulting from: (a) normal wear and tear; (b) modification, alteration, misuse, abuse or improper maintenance; and/or (c) damage associated with exposure to extreme temperature or humidity. The Limited Lifetime Warranty and warranty applies only to eligible products purchased from authorized dealers of Predator, or from Predator directly. Predator shafts designed for Uni-Loc® and Radial® joints are only warranted when coupled with genuine Uni-Loc® and Radial® joints.
The obligation of Poison herein is limited to repair or replacement of any eligible product found to be defective under the Limited Lifetime Warranty or warranty. In no event shall Poison be liable for any indirect, incidental or consequential damages, of any nature or kind, or for damages to or loss of property. The Limited Lifetime Warranty and warranty is the sole warranty for Poison cues, shafts, and cue cases and there are no other warranties which extend beyond the description outlined herein. Poison specifically disclaims any warranties implied under state law and specifically disclaims any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
LOGO ON PRODUCTS. If the official Predator logo is not on your shaft or Poison product, the Limited Lifetime Warranty is void.
The Limited Lifetime Warranty and warranty as set forth herein, constitutes the entire warranty and representation of Poison with regard to its cues, shafts, extensions, cue cases, and billiard balls. The Limited Lifetime Warranty and warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices that may be executed in connection with the purchase of the eligible product. No representation or warranty made by any Poison employee, dealer or agent shall be binding upon Predator other than as set forth herein.
Claims for warranty and service on eligible products shall be made by contacting us using the contact form before sending the product or by calling us at 1-888-314-4111. Normal business hours are Monday through Friday from 9am to 5pm eastern standard time. Shipping and insurance is to be prepaid by the purchaser and addressed to Attn: Returns Department, Predator Group, 4901 Belfort Road, Suite 100, Jacksonville, FL 32256, United States together with (a) evidence of original purchase and (b) a completed Return/Repair Form. International customers should ship products to the place of purchase or directly to Predator Group at the above address.
Upon receipt, Predator will review the description of the asserted defect, examine the product and make repairs and replacements as appropriate under the Limited Lifetime Warranty and/or warranty. Upon completion of the service, Predator Group shall return the product to the original purchaser, with shipping and insurance prepaid by Predator Group. If it is determined that the asserted defect is not covered under the Limited Lifetime Warranty and/or warranty, the original purchaser will be contacted and offered a repair service if applicable, or the product will be returned.
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